Terms of Service

1. Acceptance of Terms

By accessing or using nexusvllm.com (“Service”), you agree to be bound by these Terms of Service. If you are entering into this agreement on behalf of a company or legal entity, you represent that you possess the authority to bind such entity.

2. Subscriptions, Billing & Cancellations

• Recurring Subscriptions: Founder Pro Pass (€4.99/mo) and Enterprise Hub (€199/mo) are billed in advance on a recurring monthly or annual basis via Stripe.
• Cancel Anytime: You may cancel your subscription at any time directly through the Stripe customer portal link provided in your billing receipt or account settings. Cancellation takes effect at the conclusion of the current billing cycle.
• Refund Policy: If you are dissatisfied with our service or encounter technical defects within the first 14 days of your initial purchase, contact support@nexusvllm.com for a full refund.

3. Acceptable Use Policy

You agree not to use the Service to:

• Upload or serve malware, malicious executable binaries, or unverified pickle-serialized weights intended to exploit host environments.
• Conduct denial-of-service (DoS/DDoS) attacks against our infrastructure or any third-party endpoints.
• Violate applicable export control laws or open-source foundation model licenses (e.g. LLaMA Community License, Apache 2.0).

4. Service Level & Disclaimer

During our Public Beta phase, services are provided on an “as is” and “as available” basis. While our edge infrastructure targets 99.9% uptime, nexusvllm Systems does not warrant that the Service will be completely uninterrupted or error-free. Enterprise SLAs (99.99%) are provisioned individually under dedicated contracts.