Privacy Policy

1. Commitment to Developer Privacy

At nexusvllm (operated by nexusvllm Systems), we hold an uncompromising commitment to developer privacy and model weights security. We never sell, rent, or trade your personal data, API keys, or private model repository weights to any third parties.

2. Information We Collect

• Account & Billing Data: Email address and billing metadata. All payment transactions, credit card numbers, and banking details are processed directly and securely by Stripe Inc. (PCI-DSS Level 1 compliant). nexusvllm never stores raw payment card data on its servers.
• Technical Telemetry: Anonymized request logs (HTTP status codes, latency, user-agent) used solely for rate limiting, DDoS mitigation, and server load balancing.
• Model Artifacts: Any weights or datasets uploaded to private repositories remain strictly confidential and encrypted at rest using AES-256. We do not inspect private weights for model training or data distillation.

3. Zero-Retention Inference Guarantee

When utilizing nexusvllm inference endpoints or playgrounds:

• Prompts and completions are processed in volatile GPU memory (VRAM) only.
• No customer prompts or generated tokens are stored to persistent disk or used to train or fine-tune public foundation models.

4. GDPR & International Compliance

Users located in the European Union (EU) and United Kingdom (UK) enjoy full rights under the General Data Protection Regulation (GDPR), including:

• The right to access your stored personal information.
• The right to request immediate deletion (Right to be Forgotten) of your account and tokens.
• The right to data portability.

To exercise your privacy rights, contact us at support@nexusvllm.com.